You can request deletion of your Afloat account and all the data associated with it. This page explains what gets deleted, what we may retain, and how to make the request.
When you request deletion, we permanently remove:
We may keep limited records where required by law (for example, tax records or fraud-prevention records) for the minimum period the law requires. If we retain anything, it is held under access controls and is not used to provide service.
If you ask, we can retain anonymized trip or maintenance summaries that are not linked to your identity. By default, we do not.
We complete deletion within 45 days of receiving and verifying your request. We may take longer only where required by law or to complete a legitimate fraud-prevention investigation. We will tell you if that happens.
Email privacy@afloat.ca with the subject line Privacy Request: Deletion. Include the email address on your Afloat account so we can verify the request.
Once the in-app deletion option is available, you will also be able to request deletion directly from the Afloat app's Settings screen. The result is the same: a request to our Privacy team that is processed within 45 days.
Privacy Officer: Andrew Jefferies. Email privacy@afloat.ca. Postal: Critical Impact Inc., 156 Leeland Way, Fredericton, NB E3A 5M7, Canada.
